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25. How should a service representative provide closure at the end of a call for a client?
A.Explain the issues of the call, the steps taken to resolve them and query the client if they have any additional needs.
B.Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.
C.Give the client a technical explanation on the issue and how it was fixed; throw any faulty equipment in the clients garbage.
D.Proceed to the next service call, check back with the client in a week to see if they have any additional needs.
Answer: A
26. Which of the following is the FIRST step a technician should take when troubleshooting a device issue?
A.Gather information from the customer.
B.Isolate the problem on the device.
C.Read the service documentation for possible causes.
D.Check the parts life counters.
Answer: A
Sunday, November 30, 2008
PDI+ Certification PD1-001 Exam Demo (13)
Thursday, November 27, 2008
PDI+ Certification PD1-001 Exam Demo (12)
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23. Which of the following type of lamp is used for heating a fuser?
A.Xenon
B.Halogen
C.Incandescent
D.Light Emitting Diode
Answer: B
24. Scheduled preventative maintenance visits should be carried out:
A.after two unplanned service calls.
B.according to manufacturers specifications.
C.when the device is becoming unreliable.
D.every sixty days.
Answer: B
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23. Which of the following type of lamp is used for heating a fuser?
A.Xenon
B.Halogen
C.Incandescent
D.Light Emitting Diode
Answer: B
24. Scheduled preventative maintenance visits should be carried out:
A.after two unplanned service calls.
B.according to manufacturers specifications.
C.when the device is becoming unreliable.
D.every sixty days.
Answer: B
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Tuesday, November 25, 2008
PDI+ Certification PD1-001 Exam Demo (11)
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21. When onsite repairing a printer the technicians cell phone rings and it is a personal call, how should the technician handle this?
A.Answer the call and talk to your friend at the customer site.
B.Answer the call and tell the friend you will call them later.
C.Let it go to voicemail, call them back between service calls.
D.Let it ring and call the friend back when the customer leaves.
Answer: C
22. When arriving at the customers location, two different users describe the problem, and from their description it seems to be two separate problems. Which of the following is an appropriate step to take?
A.Ignore both of them and decide what the real problem is.
B.Set up a separate call for each problem.
C.Have them duplicate the problem at the device.
D.Ask a third person and see if the problem is the same thing.
Answer: C
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21. When onsite repairing a printer the technicians cell phone rings and it is a personal call, how should the technician handle this?
A.Answer the call and talk to your friend at the customer site.
B.Answer the call and tell the friend you will call them later.
C.Let it go to voicemail, call them back between service calls.
D.Let it ring and call the friend back when the customer leaves.
Answer: C
22. When arriving at the customers location, two different users describe the problem, and from their description it seems to be two separate problems. Which of the following is an appropriate step to take?
A.Ignore both of them and decide what the real problem is.
B.Set up a separate call for each problem.
C.Have them duplicate the problem at the device.
D.Ask a third person and see if the problem is the same thing.
Answer: C
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Monday, November 24, 2008
PDI+ Certification PD1-001 Exam Demo (10)
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19. Which of the following is a reason black toner is used in color printers?
A.It decreases the print speed in color laser printers.
B.It prevents moir patterns when printing color photographs.
C.It reduces the cost per page when printing gray scale documents.
D.It makes the color toner resistant to smudging when wet.
Answer: C
20. A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the possibility of another device on the network having the same IP address. The technician should:
A.disconnect the MFD and ping the IP address.
B.disconnect the MFD and ping the subnet mask.
C.disconnect the MFD and ping the loopback address.
D.run the ipconfig command from the command prompt.
Answer: A
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19. Which of the following is a reason black toner is used in color printers?
A.It decreases the print speed in color laser printers.
B.It prevents moir patterns when printing color photographs.
C.It reduces the cost per page when printing gray scale documents.
D.It makes the color toner resistant to smudging when wet.
Answer: C
20. A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the possibility of another device on the network having the same IP address. The technician should:
A.disconnect the MFD and ping the IP address.
B.disconnect the MFD and ping the subnet mask.
C.disconnect the MFD and ping the loopback address.
D.run the ipconfig command from the command prompt.
Answer: A
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Saturday, November 22, 2008
PDI+ Certification PD1-001 Exam Demo (9)
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17. Which of the following is the purpose of a torque limiter in a roller?
A.To reduce wear and tear on rollers.
B.To provide resistance but still allow some slippage.
C.To limit the amount of movement by media.
D.To make it easier to replace rollers.
Answer: B
18. Using the CMYK color model, the color purple is produced by combining cyan and which other color?
A.Green
B.Magenta
C.Yellow
D.Black
Answer: B
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17. Which of the following is the purpose of a torque limiter in a roller?
A.To reduce wear and tear on rollers.
B.To provide resistance but still allow some slippage.
C.To limit the amount of movement by media.
D.To make it easier to replace rollers.
Answer: B
18. Using the CMYK color model, the color purple is produced by combining cyan and which other color?
A.Green
B.Magenta
C.Yellow
D.Black
Answer: B
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Wednesday, November 19, 2008
PDI+ Certification PD1-001 Exam Demo (8)
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15. A customer is concerned about excessive media jamming in their device. Which of the following is the FIRST thing a technician should check?
A.Media feed rollers
B.Cassette drawers
C.Fusing section
D.Device log data
Answer: D
16. The polygon mirror is located in which of the following components?
A.Developer unit
B.Scanner unit
C.Fuser unit
D.Laser unit
Answer: D
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15. A customer is concerned about excessive media jamming in their device. Which of the following is the FIRST thing a technician should check?
A.Media feed rollers
B.Cassette drawers
C.Fusing section
D.Device log data
Answer: D
16. The polygon mirror is located in which of the following components?
A.Developer unit
B.Scanner unit
C.Fuser unit
D.Laser unit
Answer: D
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Thursday, November 13, 2008
PDI+ Certification PD1-001 Exam Demo (7)
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13. Which of the following components is part of the ink dispersion system?
A.Print Heads
B.Cleaning heads
C.Pickup Roller
D.Charge Assembly
Answer: A
14. The proper safety guidelines for handling any device specific consumables can be found in which of the following documentation?
A.Material Safety Data Sheets
B.Installation Guides
C.Consumer Reports
D.Devices Parts Catalog
Answer: A
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13. Which of the following components is part of the ink dispersion system?
A.Print Heads
B.Cleaning heads
C.Pickup Roller
D.Charge Assembly
Answer: A
14. The proper safety guidelines for handling any device specific consumables can be found in which of the following documentation?
A.Material Safety Data Sheets
B.Installation Guides
C.Consumer Reports
D.Devices Parts Catalog
Answer: A
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Wednesday, November 12, 2008
PDI+ Certification PD1-001 Exam Demo (6)
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11. In which of the following sections of an MFP would a technician find a Xenon Lamp?
A.The paper feed section
B.The fuser section
C.The scanner section
D.The transfer section
Answer: C
12. During the photoconductor preparation step, residual charge can be removed by which of the following? (Select TWO).
A.Pressure
B.Oil
C.Light
D.Gravity
E.Electrical Charge
Answer: CE
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11. In which of the following sections of an MFP would a technician find a Xenon Lamp?
A.The paper feed section
B.The fuser section
C.The scanner section
D.The transfer section
Answer: C
12. During the photoconductor preparation step, residual charge can be removed by which of the following? (Select TWO).
A.Pressure
B.Oil
C.Light
D.Gravity
E.Electrical Charge
Answer: CE
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Monday, November 10, 2008
PDI+ Certification PD1-001 Exam Demo (5)
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9. A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem?
A.The new computer is printing to the wrong IP address.
B.The new computer is using the wrong protocol.
C.The driver port is not setup correctly.
D.The option has not been selected on the driver.
Answer: D
10. A polygon mirror is part of which of the following assemblies?
A.Laser unit
B.Developer unit
C.Charge assembly
D.Fuser assembly
Answer: A
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9. A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem?
A.The new computer is printing to the wrong IP address.
B.The new computer is using the wrong protocol.
C.The driver port is not setup correctly.
D.The option has not been selected on the driver.
Answer: D
10. A polygon mirror is part of which of the following assemblies?
A.Laser unit
B.Developer unit
C.Charge assembly
D.Fuser assembly
Answer: A
Friday, November 7, 2008
PDI+ Certification PD1-001 Exam Demo (4)
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7. How many CCDs are located in a single pass duplex ADF?
A.One
B.2
C.3
D.4
Answer: B
8. When is it advisable to dump the waste toner from a technicians service vacuum?
A.When it is full.
B.It is not recommended.
C.Before performing preventative maintenance.
D.After each call.
Answer: B
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7. How many CCDs are located in a single pass duplex ADF?
A.One
B.2
C.3
D.4
Answer: B
8. When is it advisable to dump the waste toner from a technicians service vacuum?
A.When it is full.
B.It is not recommended.
C.Before performing preventative maintenance.
D.After each call.
Answer: B
PDI+ Certification PD1-001 Exam Demo (3)
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5. Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site?
A.Check the printers error log, and then inform the primary user what the issue is.
B.Go directly to the printer and investigate any issues that are found.
C.Investigate the printers status, then ask the primary user to write down what they think is wrong.
D.Gather information from the primary user, and then evaluate the printers condition.
Answer: D
6. Which of the following utilities could be used to determine a subnet mask?
A.PING
B.NSLOOKUP
C.TRACERT
D.IPCONFIG
Answer: D
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5. Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site?
A.Check the printers error log, and then inform the primary user what the issue is.
B.Go directly to the printer and investigate any issues that are found.
C.Investigate the printers status, then ask the primary user to write down what they think is wrong.
D.Gather information from the primary user, and then evaluate the printers condition.
Answer: D
6. Which of the following utilities could be used to determine a subnet mask?
A.PING
B.NSLOOKUP
C.TRACERT
D.IPCONFIG
Answer: D
Wednesday, November 5, 2008
PDI+ Certification PD1-001 Exam Demo (2)
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3. The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine. Which of the following should a technician recommend?
A.Clean the scanner glass on the distant machine.
B.Clean the scanner glass on the local machine.
C.Clean the printer head on the local machine.
D.Call the telephone company to increase the line signal level.
Answer: A
4. Which of the following stages in the laser print process attracts toner to the latent image on the photoconductor?
A.Writing
B.Fusing
C.Development
D.Transfer
Answer: C
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3. The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine. Which of the following should a technician recommend?
A.Clean the scanner glass on the distant machine.
B.Clean the scanner glass on the local machine.
C.Clean the printer head on the local machine.
D.Call the telephone company to increase the line signal level.
Answer: A
4. Which of the following stages in the laser print process attracts toner to the latent image on the photoconductor?
A.Writing
B.Fusing
C.Development
D.Transfer
Answer: C
Tuesday, November 4, 2008
PDI+ Certification PD1-001 Exam Demo (1)
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1. Which of the following functions is associated with the developer unit?
A.Supplies toner to the photoconductor
B.Charges the surface of the photoconductor
C.Writes the latent image on the photoconductor
D.Cleans the photoconductor
Answer: A
2. An encoder sensor typically detects:
A.paper position.
B.shaft rotation.
C.magnetic flux.
D.laser beam strength.
Answer: B
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PD1-001：please download PD1-001 in PDF format Demo
1. Which of the following functions is associated with the developer unit?
A.Supplies toner to the photoconductor
B.Charges the surface of the photoconductor
C.Writes the latent image on the photoconductor
D.Cleans the photoconductor
Answer: A
2. An encoder sensor typically detects:
A.paper position.
B.shaft rotation.
C.magnetic flux.
D.laser beam strength.
Answer: B
Monday, November 3, 2008
CompTIA Server+ SK0-002 Exam
VUE/Prometric Code：sk0-002Exam Name：SERVER+ EXAM 2004 Objectives
Questions and Answers：941 Q&As
Price：$99
Updated：2008-09-01
killtest sk0-002 Exam Features
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Printable Exams (in PDF format) Our Exam sk0-002 Preparation Material provides you everything you will need to take your Server+ exam. The Server+ Certification details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get Server+ exam questions from different web sites or books, but logic is the key. Our Product will help you not only pass in the first Server+ exam try, but also save your valuable time .
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CompTIA Certification Materials.
Saturday, November 1, 2008
Killtest CDIA+ 225-030 Exam Q&A
VUE/Prometric Code：225-030
Exam Name：CDIA+ Certification
Questions and Answers：170 Q&As
Price：$99
Updated：2008-09-01
killtest 225-030 Exam Features
High quality and Value for the 225-030 Exam.
Killtest Practice Exams for CDIA+ Certification 225-030 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.
100% Guarantee to Pass Your CDIA+ exam and get your CDIA+ Certification.
We guarantee your success in the first attempt. If you do not pass the 225-030 Exam (CDIA+ Certification) on your first attempt we will give you a FULL REFUND of your purchasing fee AND send you another same value product for free.
killtest 225-030 Downloadable.
Printable Exams (in PDF format) Our Exam 225-030 Preparation Material provides you everything you will need to take your CDIA+ exam. The CDIA+ Certification details are researched and produced by Professional Certification Experts who are constantly using industry experience to produce precise, and logical. You may get CDIA+ exam questions from different web sites or books, but logic is the key. Our Product will help you not only pass in the first CDIA+ exam try, but also save your valuable time .
Comprehensive questions with complete details about 225-030 exam.
225-030 exam questions accompanied by exhibits.
Verified Answers Researched by Industry Experts and almost 100% correct.
Drag and Drop questions as experienced in the Real CDIA+ exam.
225-030 exam questions updated on regular basis.
Like actual CDIA+ Certification exams, 225-030 exam preparation is in multiple-choice questions (MCQs).
Tested by many real CDIA+ exams before publishing.
Try free CDIA+ exam demo before you decide to buy it in http://www.Killtest.com.
Comprehensive questions with complete details about 225-030 exam.
225-030 exam questions accompanied by exhibits.
Verified Answers Researched by Industry Experts and almost 100% correct.
Drag and Drop questions as experienced in the Real CDIA+ exam.
225-030 exam questions updated on regular basis.
Like actual CDIA+ Certification exams, 225-030 exam preparation is in multiple-choice questions (MCQs).
Tested by many real CDIA+ exams before publishing.
Try free CDIA+ exam demo before you decide to buy it in http://www.Killtest.com.
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