PDI+ Certification PD1-001 Exam Demo (11)

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21. When onsite repairing a printer the technicians cell phone rings and it is a personal call, how should the technician handle this?
A.Answer the call and talk to your friend at the customer site.
B.Answer the call and tell the friend you will call them later.
C.Let it go to voicemail, call them back between service calls.
D.Let it ring and call the friend back when the customer leaves.
Answer: C

22. When arriving at the customers location, two different users describe the problem, and from their description it seems to be two separate problems. Which of the following is an appropriate step to take?
A.Ignore both of them and decide what the real problem is.
B.Set up a separate call for each problem.
C.Have them duplicate the problem at the device.
D.Ask a third person and see if the problem is the same thing.
Answer: C

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