PDI+ Certification PD1-001 Exam Demo (13)

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25. How should a service representative provide closure at the end of a call for a client?
A.Explain the issues of the call, the steps taken to resolve them and query the client if they have any additional needs.
B.Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.
C.Give the client a technical explanation on the issue and how it was fixed; throw any faulty equipment in the clients garbage.
D.Proceed to the next service call, check back with the client in a week to see if they have any additional needs.
Answer: A

26. Which of the following is the FIRST step a technician should take when troubleshooting a device issue?
A.Gather information from the customer.
B.Isolate the problem on the device.
C.Read the service documentation for possible causes.
D.Check the parts life counters.
Answer: A

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